To understand more about your own skills, including interpersonal skills – and skills gaps – get a 360-degree evaluation done: consider the feedback from others and put an improvement plan in place. Repeat your 360 evaluation every quarter and discuss training and development with...

If you think of process improvement in IT Service Management (ITSM) as having a clear linear structure, you are probably thinking about it the wrong way. With process improvement, you’re never really done. Typically, process improvement activity happens reactively rather than...

As a PRINCE2 consultant, trainer and practitioner, what do I think of the PRINCE2 2017 Update? Not wishing to be contrary but it is great that PRINCE2 has a changed a lot, while remaining the same. What I mean is that the good things about PRINCE2 are still there while other elements have...

Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo. Businesses underestimate the impact of change management at their peril. However, the tendency is to focus on project management delivery, strategy...

Low maturity organisations often invest in PRINCE2 training and then expect immediate benefits. A lot of people with certificates do not get to use PRINCE2 at all. Other times, they run PINO (PRINCE2 In Name Only) projects, which seem to use PRINCE2 but do not actually follow the processes. You...